Internet FAQ

What does the Error message: “orphaned account” mean?

The account address you are trying to login with can no longer be verified by ICS.  Most likely you just need to update your address. Please call ICS technical support for assistance.

Why can I connect to my wireless router but not the Internet?

Unplug the power cable from your modem (ADSL, VDSL, etc) and your router for 1 minute. After reconnecting the modem and router wait for about 5 minutes (to allow the modem and router to reconnect). If you are still unable to connect to the Internet please contact ICS technical support. Click here for ICS technical support contact information.

Why do I have to buy a modem?

Your Internet service is paid for by your property manager.  Equipment to connect to the Internet (i.e. computer, cables, etc.) is not.  If you do not connected directly to an Ethernet port in the wall or connect wirelessly for your Internet service, you probably need a modem to receive Internet service.  Call ICS at 515-268-4000 to determine which modem you need. You can purchase a modem from the ICS Support Center located at 215 Stanton Avenue in Ames Iowa.

Why does my Internet service sometimes slow down when there is heavy rain fall?

Some properties receive their Internet service via wireless technology.  Occasionally, when rain is falling heavily, you may experience a situation called  ‘rain fade’.  This is rare and generally requires very heavy rainfall somewhere in the path from the sending wireless radio to the receiving wireless radio.  As this heavy rain lessens or moves out of the path of the service, your Internet service should return to normal.

I recently moved from one property offering ICS service, to another offering ICS service – what do I do?

Your address can be changed by logging into our account management system. Click here update your account information.

How do I connect my Gaming System (Wii, XBox, Playstation)? 

The easiest way to get your game system online is by using a router. By connecting your computer to the router and logging into your ICS Internet account, you allow any device connected to the router access to the Internet.

If connecting to a router is not an option at your location, you can obtain an extra account by purchasing a speed upgrade which includes an extra account (subject to availability by property), through our account management system.  If you already have a speed upgrade you can add the extra account by selecting “Manage Gaming Accounts” in the account management system.

If speed upgrades are not available in your area or you feel you do not need one, you can purchase the extra account. All you need to do is to click the “Manage Gaming Accounts” link in the account management system.

For any of these options, you will need the MAC address of the system, so it can be registered in our database.

How do I connect a Blu-ray Player?

The easiest way to get your Blu-ray player online is by using a router. By connecting your computer to the router and logging into your ICS Internet account, you allow any other device connected to the router access to the Internet.

If that is not an option at your location you can purchase an extra account for your Blu-ray player through our account management system. There are two ways of doing this, the first being a speed upgrade (subject to availability), since an extra account is included in the cost.

If you already have a speed upgrade you can just add it by selecting “Manage Gaming Accounts” in the account management system. If not, then just purchase the speed upgrade and then add your Blu-ray player.

If speed upgrades are not available in your area or you feel you do not need one, you can just purchase the extra account. All you need to do is to click the “Manage Gaming Accounts” link in the account management system.

For any of these options, you will need the MAC address of the Blu-ray player, so it can be registered in our database. Click here to access the account management system.

Why must I login?

You will be redirected to our login screen every time there is an absence of data from your computer for a period of 30 minutes. This system facilitates communication with your property manager, helps keep our network secure and enables mobility throughout the ICS network.

I have an online upgrade, how do I cancel and do I get a refund?

You may cancel your online upgrade at any time.  Upon cancellation, you will continue to receive the upgraded speed purchased for the remainder of the 30 days. No pro-rated refunds are issued for the balance of the month.  If the lease is up on your apartment and you can provide proof that you are no longer living at the location, you may call within three days of the payment for your speed upgrade to receive a refund for up to 30 days of service.

ICS Copyright Infringement Policy

1st Notice: User will be notified by email and is required to discontinue the downloading of copyrighted material.

2nd Notice: User will be notified by email and phone to ensure they are aware of the situation. The user is required to discontinue the downloading of copyrighted material.

3rd Notice: User account will be disabled and will receive notice after failed login. User will be required to call ICS and explain their actions and will be required to discontinue the downloading of copyrighted material.

4th Notice: User account will be disabled and will receive notice after failed login. User will be required to come to the ICS offices and speak to management to explain their actions. Users will be required to discontinue the downloading of copyrighted material.

5th Notice: Users account will be permanently terminated.