PART TIME INTERNET, PHONE AND SATELLITE SALES REPRESENTATIVE

Join our team and soar with us! We are looking for part time Customer Service Rep’s to work the hours of 8am - 4 pm and 4 pm - 12 am Saturday and Sunday who will support and raise customer satisfaction handling inbound calls from new and existing customers. Candidates should be highly reliable, have excellent communication skills and sales ability. This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. This is a seasonal position with opportunity for full-time employment.

Essential Duties

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner

  • Listen to customers, understand their needs, and resolve customer issues

  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable

  • Utilize systems and technology to complete account management tasks

  • Accurately document and process customer issues in appropriate systems

  • Follow all required scripts, policies, and procedures

  • Utilize knowledge base and training to accurately answer customer questions

  • Comply with requirements surrounding confidential information and personal information

  • Appropriately escalate customer issues with the managerial team

  • Escalate customer issues to the appropriate staff and managerial for resolution as needed.

  • Ensure first call resolution through problems solving and effective call handling

  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes

  • Adhere to all attendance and work schedule requirements

Qualifications:

It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply.

  • Ideal candidates for this position are highly motivated, energetic, and dedicated.

  • Must be 18 years of age or older

  • High school diploma or equivalent

  • Experience with data-entry utilizing a computer

  • The ability to read and speak English fluently

  • Excellent organizational, written, and oral communication skills

  • Ability to work regularly scheduled shifts within our hours of operation including the training period.

  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications

  • Highly reliable with the ability to maintain regular attendance and punctuality

  • The ability to evaluate, troubleshoot, and follow-up on customer issues

  • An aptitude for conflict resolution, problem solving and negotiation

  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)

  • Ability to multi-task, stay focused, and self-manage

  • Strong team orientation and customer focus

  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

  • Excellent interpersonal skills and the ability to build relationships with your team and customers